Returns And Cancellations
Royal Mail Delivery Delays Due to Covid 19
The entire Royal Mail network is currently reporting delays in delivery times due to reduced staffing levels and high demand on the network. This may cause delays in your package arriving (up to 4 extra days). We are ensure that ordered placed before 3pm are dispatched on the same day to minimise delivery times.
We have a strict NO RETURNS policy due to health and hygiene reasons. This includes change of mind due to choice of style and/or colour. Please ensure the correct colour and style is chosen before purchasing. We offer a colour ring loan program to assist with colour selection.
Product returns: we do NOT ACCEPT the return of products unless damaged. In such a case, please make a claim by emailing email@example.com with clear photos of the damage along with proof of purchase.
However, if you are not completely satisfied with our products due to a manufacturing or quality defect, we will replace the product with the same, style and colour chosen. The return of any product will not be not accepted should the item show any evidence of being opened, altered or used. You must notify Men’s Hair NI and return the item within 7 days of receipt of order. All returns MUST comply with these guidelines and will undergo a full quality inspection upon their return. Refunds will not be given for change of mind. This does not impede on your statutory rights.